Shipping Policy.
We ship every LOVA order from our fulfillment center in New Jersey. Our goal is to get your capsules to you as quickly as possible — sealed, fresh, and ready to use.
Processing Time
All orders are processed within 1–2 business days of being placed. Orders placed on weekends or US public holidays are processed the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
Shipping Rates & Delivery Times
| Destination | Method | Estimated Delivery | Cost |
|---|---|---|---|
| United States | Standard | 2–4 business days | Free over $50 |
| United States | Express | 1–2 business days | $12.90 |
| Canada | Standard | 4–7 business days | Free over $50 |
| Europe | Standard | 7–14 business days | $14.90 |
| Rest of World | Standard | 10–21 business days | $19.90 |
Free Shipping
All US orders over $50 qualify for free standard shipping. This is automatically applied at checkout — no code required.
Order Tracking
Once your order ships, you will receive an email with your tracking number. You can also track your order at any time via our Track My Order page.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at hello@lova-skincare.com and we'll resolve it immediately. We stand behind every order we ship.
TSA & Travel Compliance
Every LOVA capsule is under 1ml — your entire box is TSA carry-on compliant. No liquids bag required. Your complete skincare ritual travels with you, always.