Privacy Policy.
Your privacy matters to us. This policy explains what data we collect, how we use it, and how we protect it. We will never sell your personal information to third parties.
Information We Collect
When you place an order or create an account, we collect:
- Name, email address, shipping and billing address
- Payment information (processed securely via Stripe — we never store card details)
- Order history and subscription preferences
- Device and browsing data via cookies (see Cookie Policy below)
How We Use Your Information
- To process and fulfill your orders
- To manage your subscription and account
- To send order confirmations and shipping updates
- To send marketing emails (only if you have opted in — you can unsubscribe at any time)
- To improve our products and website experience
- To comply with legal obligations
Sharing Your Information
We share your data only with trusted third parties necessary to operate our business:
- Shopify — our e-commerce platform
- Stripe — secure payment processing
- Fulfillrite — our NJ fulfillment partner for shipping
- Klaviyo — email marketing (only if opted in)
We never sell, rent, or share your personal information with any other third parties for marketing purposes.
Cookies
We use cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings in your browser at any time. Disabling cookies may affect certain features of our website.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at hello@lova-skincare.com. We will respond within 30 days.
Data Security
We use industry-standard SSL encryption to protect all data transmitted to and from our website. Payment information is processed exclusively by Stripe and is never stored on our servers.
Contact
For any privacy-related questions, please contact us at hello@lova-skincare.com.